Health Promot Perspect. 2018;8(3): 179-186.
doi: 10.15171/hpp.2018.24
PMID: 30087840
PMCID: PMC6064749
Scopus ID: 85061192626
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Original Article

Healthcare workers’ perceptions of an organizational quality assurance program implemented in a resource-limited setting: a qualitative study

Hiroko Henker 1*, Shivani Fox-Lewis 2,3*, Navy Tep 4, Dary Vanna 4, Sreymom Pol 2,5, Claudia Turner 2,3,4,5

1 Graduate School of Public Health, University of Pittsburgh, Pittsburgh, USA
2 Cambodia Oxford Medical Research Unit, Siem Reap, Kingdom of Cambodia
3 Centre for Tropical Medicine & Global Health, Nuffield Department of Medicine, University of Oxford, Oxford, UK
4 Angkor Hospital for Children, Siem Reap, Kingdom of Cambodia
5 Mahidol Oxford Tropical Medicine Research Unit, Faculty of Tropical Medicine, Mahidol University, Bangkok, Thailand
*Corresponding Authors: Email: hih10@pitt.edu; Email: shivanifoxlewis@gmail.com


Background:There is increasing awareness of the need to implement quality assurance programs in developing countries. Healthcare staff are the primary drivers of improving the quality of care,but little is known about how they perceive quality assurance programs in resource-limited settings. This study aims to evaluate healthcare workers’ perceptions of the organizational quality assurance program (OQA) at Angkor Hospital for Children (AHC), Cambodia. The OQA involves regular data collection and monitoring of quality indicators, to assess whether agreed quality standards are being met. Methods: This qualitative study consisted of four focus group discussions (FGDs) with 29hospital staff (convenience sampling) from medical, nursing and non-medical departments. Staff members’ understanding of quality assurance and perceptions of the strengths and weaknesses of the OQA were explored. Thematic content analysis was used to identify key themes. Results: Participants emphasized that quality indicators must include physical and psychological well-being. Strengths of the OQA included shared understanding amongst all groups of participants of its goals, committed leadership, that it was locally-relevant and that target indicators were developed from a “ground-up” approach. On-going challenges included that there was a gap in understanding of the OQA processes and overall running of the OQA across the organization between managers and staff. Conclusion: The introduction of the OQA at AHC has been well-received by staff members.Overall, the program is perceived to be valuable. Healthcare provision in resource-limited settings increasingly needs to demonstrate quality assurance. The model of OQA developed at AHC is one way to achieve this.

Citation: Henker H, Fox-Lewis S, Tep N, Vanna D, Pol S, Turner C. Healthcare workers’ perceptions of an organizational quality assurance program implemented in a resource-limited setting: a qualitative study. Health Promot Perspect. 2018;8(3):179-186. doi: 10.15171/hpp.2018.24.
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Submitted: 11 Apr 2018
Revision: 19 May 2018
Accepted: 20 May 2018
ePublished: 07 Jul 2018
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